Refund Policy

Each piece is handmade with the utmost care, and Vinyl & Veil stands behind the quality of every item we offer. Our goal is for you to be fully satisfied with your purchase- it's walking down the aisle!

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Due to the handmade nature of our products, we are unable to accept returns or exchanges for incorrect color selections. Returns are also not accepted for changes in veil length, lace, or style. To ensure the perfect match, please confirm all details before ordering. If you need help deciding length, color, lace, etc. all questions can be directed to our email: info@vinylandveil.com.

If you are experiencing a quality issue or damaged item, please email us and we will determine the next steps to find the right solution for you: info@vinylandveil.com.

If you are experiencing issues with your chosen shipping method, please reach out to the shipping provider you selected. If you would like assistance, please email us as to how we can help: info@vinylandveil.com.